Welcome to Sportfu Bike Gear Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments and more. Can’t find what you’re looking for? Our cycling enthusiast team is always happy to help at [email protected].

About Our Products

What types of cycling gear do you specialise in?
We offer premium cycling equipment for all disciplines, including:
  • Performance apparel (base layers, bib shorts, arm warmers)
  • Protective gear (helmets, body armour, back protectors)
  • Specialised footwear (clipless MTB/Road shoes, flat MTB shoes)
  • Accessories (anti-pollution masks, creams & gels)
  • Premium brands like Castelli and Endura
Our products are designed for serious cyclists who demand quality and performance.
How do I choose the right size for cycling apparel?
Our cycling apparel follows European sizing standards. Each product page includes detailed size charts with measurements in centimetres. For performance fit (especially bib shorts and base layers), we recommend checking your measurements against our charts rather than relying on standard clothing sizes. When in doubt between sizes, consider your preferred fit – snug for aerodynamic performance or slightly roomier for comfort.
Are your products suitable for professional cyclists?
Absolutely! We curate our selection to meet the demands of both enthusiastic amateurs and professional riders. Many of our products, particularly from our premium brands like Castelli, are used in competitive cycling. Our body protection and armour ranges are developed to World Cup downhill standards.

Ordering & Payments

What payment methods do you accept?
We accept all major credit/debit cards:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout. All payments are processed through our encrypted payment gateway for your security.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal which allows you to pay without sharing your financial information with us directly.
Can I change or cancel my order after payment?
We process orders quickly to get your gear to you fast, so changes or cancellations must be requested immediately. Email [email protected] with your order number and request. If your order hasn’t been processed for dispatch (within 1-2 business days), we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our base in Wolverhampton, UK, serving the global cycling community. Some remote areas in Asia and other regions may have limited serviceability – if you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
Standard Shipping (£12.95)
• Courier: DHL or FedEx
• Delivery: 10-15 business days after dispatch
• Includes full tracking
• Recommended for time-sensitive orders
Free Shipping (Orders over £50)
• Courier: EMS
• Delivery: 15-25 business days after dispatch
• Includes tracking
• Perfect for riders planning ahead
Note: Delivery times are estimates and may vary by location and customs processing.
How can I track my order?
Once your order is dispatched (within 1-2 business days), you’ll receive a confirmation email with your tracking number and instructions. You can use this to monitor your package’s journey. If you haven’t received tracking information after 2 business days, please check your spam folder or contact us at [email protected].
Will I need to pay customs fees?
For international orders outside the UK, your country may charge customs duties, taxes or import fees. These are the responsibility of the recipient and aren’t included in your order total. We complete all necessary customs documentation accurately to help smooth the process. For estimates of potential fees, we recommend checking with your local customs office.

Returns & Exchanges

What’s your return policy?
We want you to be completely satisfied with your Sportfu Bike Gear. You may initiate returns within 15 days of receiving your order. Items must be:
  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories
Please email [email protected] with your order number to begin the return process. For hygiene reasons, certain items like base layers and bib shorts can only be returned if the original hygiene liner is intact.
How long do refunds take?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow:
  • 3-5 business days for credit/debit card refunds to appear
  • 24-48 hours for PayPal refunds
We’ll email you when your refund has been processed.
Do you offer exchanges?
Yes! If you need a different size or colour, contact us at [email protected] within 15 days of receipt. We’ll guide you through the exchange process. For fastest service, we recommend placing a new order for the desired item while returning the original – we’ll refund the original purchase once we receive the return.

Contact & Support

How can I contact Sportfu Bike Gear Shop?
Our cycling enthusiast team is here to help! You can reach us at:
Email: [email protected]
Address: 47 Raglan St, Wolverhampton, GB WV8C 2HU
We typically respond to emails within 24 hours during business days (Monday-Friday).
Do you offer product advice or recommendations?
Absolutely! As fellow cyclists, we love helping riders find the perfect gear. Tell us about your cycling discipline, experience level, and what you’re looking for in equipment, and we’ll provide personalised recommendations. Email us at [email protected] – we’re happy to share our expertise.

Still have questions? Gear up with confidence – contact our team today and experience the Sportfu difference in both product quality and customer service.