At Sportfu Bike Gear Shop, we understand that cyclists need gear that fits perfectly and performs flawlessly—just like our premium Castelli kits and Endura body armour. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back in the saddle quickly.

Our Returns Promise

We offer a 15-day return window from the date of delivery for most items. Your satisfaction is as important to us as the protection our back protectors and body armour provide on challenging rides.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless faulty:

  • Anti-Pollution Masks
  • Creams & Gels
  • Base Layers
  • Bib Knickers/Shorts/Tights

Returns Process

Returning your cycling gear is as easy as choosing between clipless MTB shoes and road shoes:

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery (use the template below).
  2. Package Your Items: Return products in original condition with all tags attached—like you’d maintain your BMX helmet after a ride.
  3. Ship Your Return: We’ll provide a return address (original shipping costs are non-refundable). For exchanges, include a note specifying your preferred alternative.
  4. Inspection & Processing: Our team will inspect items within 3 business days of receipt—with the same attention to detail we apply to our arm armour quality checks.

Refund Timeline & Methods

Once approved, refunds are processed within 3-5 business days:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds appear in 5-10 business days depending on your bank
  • PayPal: Refunds are typically immediate

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Need a different size of baggy shorts or want to switch from flat MTB shoes to clipless? We’ll happily exchange:

  • Exchanges are subject to product availability
  • You’ll be responsible for any price differences
  • Return shipping for exchanges follows the same process as returns

Returns Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Sportfu Bike Gear Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product Details: – Product Name: [e.g., Endura Body Armour, Size M] – Reason for Return: [e.g., Incorrect size, Product defect] [For exchanges only:] I would like to exchange for: [Product Name, Size/Color] I confirm the item is in its original condition with all tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

International Returns

While we ship arm warmers and footwear globally (Asia and select remote regions excluded), international customers are responsible for return shipping costs and any customs fees.

Pro Tip from Our Riders

Unsure about sizing for bib tights or base layers? Contact us before ordering—our cycling specialists can recommend the perfect fit based on your riding style and body measurements.

Questions? Email [email protected]—we respond faster than our standard shipping delivers!