At Sportfu Bike Gear Shop, we’re as passionate about your cycling performance as you are. Whether you’re gearing up with our premium Castelli kits or armouring up with Endura body protection, we want every piece to fit and perform perfectly. Here’s everything you need to know about getting your gear and our no-hassle returns policy.

Shipping Information

Global Delivery for Cyclists Worldwide

We ship to most countries globally (excluding Asia and select remote regions) using trusted carriers to ensure your BMX helmets, arm warmers, and clipless shoes arrive safely.

Shipping Options & Times

  • Standard Shipping (DHL/FedEx) – £12.95
    • Order processing: 1-2 business days
    • Delivery: 10-15 business days after dispatch
  • Free Shipping (EMS) – Free for orders over £50
    • Order processing: 1-2 business days
    • Delivery: 15-25 business days after dispatch

Pro Tip: Need your base layers or bib tights for an upcoming ride? Order early to account for processing and transit times.

Our Returns Promise

We stand behind our products like we stand behind the quality of our back protectors and body armour:

  • 15-day return window from delivery date
  • Easy online return initiation
  • Quick refund processing (3-5 business days after inspection)

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned unless faulty:

  • Anti-Pollution Masks
  • Creams & Gels
  • Base Layers
  • Bib Knickers/Shorts/Tights

Returns Process

Returning your cycling gear should be as straightforward as choosing between flat MTB shoes and clipless road shoes:

Step 1: Initiate Your Return

Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Return request details
  • Reason for return

Use our template below to make it even easier.

Step 2: Package Your Items

Return products in original condition with all tags attached—just like you’d maintain your arm armour after a ride.

Step 3: Ship Your Return

We’ll provide a return address (original shipping costs are non-refundable). For exchanges, include a note specifying your preferred alternative like different size baggy shorts.

Step 4: Inspection & Processing

Our team will inspect items within 3 business days of receipt—with the same attention to detail we apply to our footwear quality checks.

Refund Timeline & Methods

Once approved, refunds are processed within 3-5 business days:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days depending on your bank
  • PayPal: Typically immediate

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Need to switch from flat MTB shoes to clipless? We’ve got you covered:

  • Exchanges subject to product availability
  • Customer responsible for any price differences
  • Return shipping follows standard returns process

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sportfu Bike Gear Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [e.g., Endura Body Armour, Size M]
– Reason for Return: [e.g., Incorrect size, Product defect] [For exchanges only:] I would like to exchange for: [Product Name, Size/Color]

I confirm the item is in its original condition with all tags attached. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

International Returns

While we ship arm warmers and footwear globally (Asia and select remote regions excluded), international customers are responsible for return shipping costs and any customs fees.

Need Help?

Unsure about sizing for bib tights or base layers? Contact us before ordering—our cycling specialists can recommend the perfect fit based on your riding style.

Questions? Email [email protected]—we respond faster than our standard shipping delivers!